Privacy Policy

Silent World Scuba, LLC (“Silent World,” “we,” “us,” or “our”) operates silentworld.com and related booking experiences. This Privacy Policy explains how we collect, use, and share information when you visit our website, contact us, or book a tour, course, or charter.

Information we collect

We may collect:

• Contact details you submit — name, email address, phone number, and message content via our contact or inquiry forms.
• Booking information needed to reserve trips or courses (processed through our booking provider, FareHarbor, and related payment processors).
• Usage data such as pages viewed, device/browser type, approximate location, and referral source, collected through cookies and analytics tools (for example Google Analytics / Google Tag Manager when enabled).
• Communications if you email or call us, including records needed to respond to your request.

How we use information

We use information to:

• Respond to inquiries and provide customer support
• Process bookings, waivers, and trip logistics
• Improve our website, tours, and guest experience
• Send operational messages related to your reservation
• Comply with legal, safety, and insurance requirements

We do not sell your personal information. We may send marketing only where permitted and with an option to unsubscribe when applicable.

Sharing

We may share information with:

• Service providers who help us operate the site and business (hosting, email delivery, analytics, booking, and payment processors), under appropriate confidentiality obligations.
• Legal or safety needs when required by law or to protect guests, crew, or Silent World.

Booking and payment details entered in FareHarbor are also subject to FareHarbor’s privacy practices.

Cookies and analytics

Our site may use cookies and similar technologies for essential functionality, performance measurement, and (when enabled) advertising measurement. You can control cookies through your browser settings; disabling some cookies may affect site features.

Data retention

We retain personal information only as long as needed for the purposes above, including booking records, legal obligations, and dispute resolution — then delete or anonymize it when no longer required.

Your choices

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions. Contact us using the details below. If you booked through FareHarbor, some requests may need to be handled with that provider as well.

Children

Our website is not directed to children under 13. Guardians book and supervise minors participating in our tours and courses. Do not submit personal information about a child through our forms except as needed for a reservation you are making as a parent or legal guardian.

Third-party links

Our site may link to third-party sites (maps, social networks, booking widgets). Their privacy practices are their own — review those policies before providing information there.

Updates

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest revision. Continued use of the site after changes means you accept the updated policy.

Contact

Silent World Scuba, LLC
51 Garden Cove Drive, Key Largo, FL 33037
Email: info@silentworld.com
Phone: (305) 451-3252
Or use our contact form.